Access email not received
Check spam, quarantine, and shared procurement inboxes. If still missing, email support with purchase details.
Customer support
Support for access, billing, and product questions.
Use this page for Cooperative AI Institute purchase support, workspace access questions, receipt help, and institutional-use questions.
Common support topics
Start with the issue you are trying to resolve.
Receipt or billing question
Paddle handles checkout, receipts, billing records, and payment confirmation for CAI purchases.
Institutional-use question
Review internal-use scope, team sharing, education-only limits, and what is not included.
Refund question
Review the published refund policy before contacting support.
Before purchase
Need to confirm delivery, scope, or receipts?
If your credit union, community bank, or financial institution needs to confirm access delivery, internal-use scope, or receipt handling before purchase, email support. CAI can answer product-use and access questions, but does not provide legal, compliance, audit, regulatory, vendor-approval, or information-security advice.
Workspace previewPreview the Vendor Risk Workspace.Purchase pageReview the Vendor Risk Workspace offer.Access supportPost-purchase access instructions.Institutional useInternal-use scope and boundaries.
Educational use only. Cooperative AI Institute materials support internal learning and review preparation. They do not replace institution-specific review by qualified legal, compliance, audit, vendor-management, information-security, or regulatory professionals.